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Payment & Appointment Policies: FAQ



Payments are due at time of service. Payment is expected in full at the time of service unless other arrangements have been made. Surgical or anesthesia procedures involve a minimum of 50% deposit. We except payment the forms of: cash, check, Visa, MasterCard, Discover, American Express, and Care Credit.


Patients are seen by appointment only. Please arrive at least five (5) minutes prior to your appointment. You will be asked to confirm your address, email, and phone number.
You will receive an automated appointment reminder by text, email or phone one week and then again one day prior to your appointment. Please confirm or call to reschedule as soon as possible should you need to change your appointment.


Drop-off is between 8:00 am - 9:00 am. We ask that you do not feed your pet past 8 pm the night before an anesthetic procedure. You will receive a call the day prior to the procedure confirming your appointment and policy. If you drop off your pet and they have eaten, there is a chance that the surgery will need to be moved to another day for your pet's well being. Please bring your signed estimate to give the receptionist at the time of drop-off.


Lab services are sent out to a reference lab. Lab work is done by appointment only. Clients can call for routine lab work results within 48 hours following submission. Some lab tests do take longer to receive based on lab turn around time. If you have a special lab test that does take longer, our staff will indicate when you can call for results.


Please try to arrive fifteen (15) minutes prior to your appointment in order to fill out paperwork and provide vaccine history as necessary. Your referring or previous veterinary office can fax or email records directly to our receptionist at 919-859-5615 or If you are being referred or getting a second opinion please include your pets' recent lab work, exam findings, and any other relevant tests in addition to vaccine history.

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