PAYMENT & APPOINTMENT POLICIES
Payments are due at time of service. Payment is expected in full at the time of service unless other arrangements have been made. Surgical or anesthesia procedures involve a minimum of 50% deposit. We except payment the forms of: cash, check, Visa, MasterCard, Discover, American Express, and Care Credit.
Patients are seen by appointment only. Please arrive at least five (5) minutes prior to your appointment. You will be asked to confirm your address, email, and phone number.
You will receive an automated appointment reminder by text, email or phone one week and then again one day prior to your appointment. Please confirm or call to reschedule as soon as possible should you need to change your appointment.
DROP-OFF AND SURGICAL APPOINTMENTS:
Drop-off is between 8:00 am - 9:00 am. We ask that you do not feed your pet past 8 pm the night before an anesthetic procedure. You will receive a call the day prior to the procedure confirming your appointment and policy. If you drop off your pet and they have eaten, there is a chance that the surgery will need to be moved to another day for your pet's well being. Please bring your signed estimate to give the receptionist at the time of drop-off.
Lab services are sent out to a reference lab. Lab work is done by appointment only. Clients can call for routine lab work results within 48 hours following submission. Some lab tests do take longer to receive based on lab turn around time. If you have a special lab test that does take longer, our staff will indicate when you can call for results.
Please try to arrive fifteen (15) minutes prior to your appointment in order to fill out paperwork and provide vaccine history as necessary. Your referring or previous veterinary office can fax or email records directly to our receptionist at 919-859-5615 or . If you are being referred or getting a second opinion please include your pets' recent lab work, exam findings, and any other relevant tests in addition to vaccine history.
Please call us at (919) 851-4114 with any questions regarding appointments, ongoing treatments, or emergencies.
Our lobby will remain closed until further notice.
-We ask that clients remain in their vehicle with all communications being done over speaker phone throughout the visit. A technician will come out to your vehicle and bring your pet inside for the veterinarian to proceed with the exam or treatment.
-Please remove all personal items from your pet as they cannot be kept with the pet while in the hospital, including harnesses, collars, leashes, etc.
-Please understand that we are practicing the 'social distancing' recommendations and maintaining a distance of 6 feet from others and we will not be shaking hands.
-Discharges will be done over the phone by a technician or veterinarian prior to bringing your pet out to your vehicle. A receptionist will collect payment over the phone as well.
-It is essential that anyone displaying symptoms of COVID-19 (fever, cough or shortness of breath) or has traveled to an area of the United States with a high incidence of COVID-19 call us in advance so that we may contact public health officials and discuss how to proceed with your pets appointment.