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COVID-19 Protocols

Please call us at (919) 851-4114 with any questions regarding appointments, ongoing treatments, or emergencies. 

All policies will remain in place until 6/15/20

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OFFICE PROCEDURES IF NEEDED

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-We ask that clients remain in their vehicle with all communications being done over speaker phone throughout the visit. A technician will come out to your vehicle and bring your pet inside for the veterinarian to proceed with the exam or treatment.
-Please remove all personal items from your pet as they cannot be kept with the pet while in the hospital, including harnesses, collars, leashes, etc.
-Please understand that we are practicing the 'social distancing' recommendations and maintaining a distance of 6 feet from others and we will not be shaking hands.

-Discharges will be done over the phone by a technician or veterinarian prior to bringing your pet out to your vehicle. A receptionist will collect payment over the phone as well.

-It is essential that anyone displaying symptoms of COVID-19 (fever, cough or shortness of breath) or has traveled to an area of the United States with a high incidence of COVID-19 call us in advance so that we may contact public health officials and discuss how to proceed with your pets appointment.

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